Privacy policy

ALYMWNDW Privacy Policy

This Privacy Policy describes how personal data is collected, used, and disclosed by ALYMWNDW through its website, ALYMWNDW.ae. By accessing or using the website, you agree to this Privacy Policy. Updates or modifications may be made to this Privacy Policy periodically, and the latest version is always accessible through the "Privacy Policy" link at the bottom of ALYMWNDW.ae.

1. Data Processing and Legal Framework

ALYMWNDW processes personal data in accordance with the General Data Protection Regulation (GDPR), the UAE’s data protection laws, and other applicable international privacy frameworks.

2. Categories of Personal Data Collected

ALYMWNDW may collect and process the following types of personal data:

• Contact Information: Name, postal address, email, phone number.
• IP Address: Logged automatically for site functionality and security.
• Transaction Details: Payment methods and transaction IDs for purchases.
• Order History: Details of past purchases for reference and support.
• Customer Service Records: Correspondence with customer service for quality assurance.
• Identification Details: Additional ID may be required in specific circumstances.
• Multimedia Content: Photos, videos, or media collected during events or campaigns.

3. Lawful Basis for Processing Personal Data

Personal data is processed based on the following lawful grounds:

• Consent: Explicit consent from the data subject.
• Contract Performance: To fulfill orders or other agreements.
• Legal Compliance: To meet requirements under tax, financial, or local laws.

4. Purposes of Data Processing

ALYMWNDW uses personal data for the following purposes:

• Order Fulfillment and Delivery: To ensure accurate, timely deliveries.
• Communication: To update customers on order status and support needs.
• Warranty Services: For repairs or replacements within warranty.
• Customer Programs: For satisfaction and loyalty initiatives.
• Legal Compliance: For tax and accounting requirements.
• Fraud Prevention: To verify identity and prevent fraud.
• Marketing: With consent, for newsletters and promotional material distribution.
• Event Participation: To process media collected during campaigns or events.

5. Data Retention Policy

Personal data is retained for varying periods based on purpose:

• Account Data: Retained as long as the account remains active.
• Transaction Data: Retained for up to 2 years or the duration of the warranty period.
• Identity Verification: Retained only as long as legally required.
• Campaign Data: Retention is specified on a per-case basis.

6. Sharing of Personal Data

Personal data may be disclosed to the following third parties as necessary:

• Courier Services: For order delivery.
• Payment Providers: For transaction processing and fraud prevention.
• Accountants and Legal Authorities: As required by law.

7. Data Subject Rights

Under the applicable data protection laws, individuals have rights regarding their personal data:

• Access: To request a copy of their personal data.
• Erasure: To request deletion if the data is no longer necessary.
• Correction: To request corrections for any inaccurate data. To exercise these rights, please contact ALYMWNDW’s customer service team.

8. Data Security Measures

ALYMWNDW has implemented appropriate technical and organizational measures to protect personal data from unauthorized access, modification, loss, or disclosure. However, complete protection cannot be guaranteed.

9. Joint Data Controllers

All entities within ALYMWNDW operate as joint data controllers with a formal agreement governing data processing responsibilities.

10. Cookies and Tracking Technologies

ALYMWNDW uses cookies to improve user experience, perform analytics, and offer personalized content:

• Types of Cookies:
  • Strictly Necessary Cookies: Essential for basic website functionality.
  • Analytics Cookies: Collect anonymized data on website usage.
  • Functionality Cookies: Store user preferences.
  • Third-Party Cookies: Enable features like social media sharing and targeted advertising.
• Google Analytics: Used for visitor data analysis; data is stored on US servers. Opt-out options are available.
• Cookie Management: Users may adjust cookie settings in their browsers, although disabling cookies may impact site functionality.

11. Contact Information for Data Inquiries

For questions or concerns about privacy practices, data rights, or data security, customers may contact ALYMWNDW’s customer service department.